1. Open the quick settings menu 0:00
When your Customer Success Manager asks for a video in web debug mode, start by swiping down on your screen.
This opens the quick settings / notification drop-down where the Wi‑Fi controls are located.
2. Tap the Wi‑Fi status five times quickly 0:12
In the drop-down menu, find the Wi‑Fi status near the bottom.
Tap it five times quickly.
This action enables the web debug mode needed for troubleshooting.
3. Use the code provided by your Customer Success Manager 0:23
After web debug mode is enabled, your Customer Success Manager will give you a code.
Enter or use that code as instructed so you can begin capturing the screen recordings needed to troubleshoot.
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