# Enable Web Debug Mode for Video Upload

1. Open the quick settings menu 0:00
[https://loom.com/share/8d4e2ce06d0448d2b2a300fdc46940f7?t=0]



 * When your Customer Success Manager asks for a video in web debug mode, start
   by swiping down on your screen.

 * This opens the quick settings / notification drop-down where the Wi‑Fi
   controls are located.

 

2. Tap the Wi‑Fi status five times quickly 0:12
[https://loom.com/share/8d4e2ce06d0448d2b2a300fdc46940f7?t=12]



 * In the drop-down menu, find the Wi‑Fi status near the bottom.

 * Tap it five times quickly.

 * This action enables the web debug mode needed for troubleshooting.

 

3. Use the code provided by your Customer Success Manager 0:23
[https://loom.com/share/8d4e2ce06d0448d2b2a300fdc46940f7?t=23]



 * After web debug mode is enabled, your Customer Success Manager will give you
   a code.

 * Enter or use that code as instructed so you can begin capturing the screen
   recordings needed to troubleshoot.