Trouble Logging In?

1. Open the “Having Trouble” option on the login screen 0:00

• If you have issues logging into Jotit, look for the “Having Trouble?” text at the bottom of the screen.

• Click that option to begin the support process.

2. Send your logs to the developers 0:10

• Clicking “Having Trouble?” sends logs to the developers.

• This helps the team investigate the login issue.

3. Share the code with support 0:10

• After the logs are generated, you can:

  • Take a snapshot of the code, or

  • Copy the code directly.

• Send the code to your Customer Success representative or email it to [email protected].