# Trouble Logging In?

1. Open the “Having Trouble” option on the login screen 0:00
[https://loom.com/share/3dd7ffc4ab3247768adb3fdd3a3ea9bc?t=0]



 * If you have issues logging into Jotit, look for the “Having Trouble?” text at
   the bottom of the screen.

 * Click that option to begin the support process.

 

2. Send your logs to the developers 0:10
[https://loom.com/share/3dd7ffc4ab3247768adb3fdd3a3ea9bc?t=10]



 * Clicking “Having Trouble?” sends logs to the developers.

 * This helps the team investigate the login issue.

 

3. Share the code with support 0:10
[https://loom.com/share/3dd7ffc4ab3247768adb3fdd3a3ea9bc?t=10]



 * After the logs are generated, you can:
   
   * Take a snapshot of the code, or
   
   * Copy the code directly.

 * Send the code to your Customer Success representative or email it to
   support@jotit.io.